tbk33 Privacy Policy – How We Protect Your Data
Your privacy matters to us. This policy explains what personal data tbk33 collects, why we collect it, how we use it, and the rights you hold as a player on our platform.
1. Introduction
tbk33 operates the online casino and sports betting platform at https://tbk33.bet (the "Platform"). In the course of providing our services to players in Bangladesh, we collect and process certain personal data. This Privacy Policy describes those data practices in full, and it forms part of our Terms and Conditions by reference. By creating a tbk33 account or using any feature of the Platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your data as described herein.
We are committed to handling your personal data with care, transparency and respect. We do not sell personal data to third parties. We do not use your data for purposes beyond those described in this Policy. Where we share data with third parties, we do so only to the extent necessary for the delivery of our services and subject to appropriate data protection obligations.
2. Information We Collect
We collect personal data from you in three ways: information you provide directly to us, information we generate automatically when you use the Platform, and information we receive from third-party service providers.
Information You Provide Directly
- Registration details: your full name, date of birth, mobile phone number and the username and password you choose when creating your account.
- Identity verification documents: government-issued identification (such as a National ID card) submitted during KYC verification at our request.
- Payment information: details of the mobile financial accounts (bKash, Nagad, Rocket, Upay) or bank accounts you use to deposit and withdraw funds. Note: tbk33 does not store full card numbers; card payments are processed by our payment provider with tokenisation.
- Communications: the content of any messages you send to our customer support team, whether by live chat or email, and any feedback you voluntarily submit.
Information Generated Automatically
- Technical data: your IP address, browser type and version, operating system, mobile device type and identifier, screen resolution, and time zone setting.
- Usage data: pages visited on the Platform, games accessed, bets placed, session start and end times, clickstream data, and any errors encountered.
- Cookie data: identifiers stored in cookies or similar tracking technologies as described in Section 8 of this Policy.
Information from Third Parties
- Identity and fraud verification data from KYC service providers that we engage to verify player identity and age in accordance with responsible gaming obligations.
- Transaction confirmation data from payment providers (bKash, Nagad, Rocket and others) confirming the success, failure or reversal of a deposit or withdrawal.
- Fraud prevention data from shared industry fraud-prevention databases where tbk33 is a subscriber, used to identify and prevent fraudulent account activity.
3. How We Use Your Information
tbk33 uses the personal data we collect for the following purposes, each of which has a clearly identified lawful basis described in Section 4 of this Policy:
- Account management: creating and maintaining your tbk33 account, verifying your identity and age, processing your deposits and withdrawals, and managing your account balance.
- Service delivery: providing access to the game library, processing bets, settling sports betting markets, and delivering promotional bonuses and free spins to your account.
- Fraud prevention and security: detecting, investigating and preventing fraudulent, illegal or abusive activity on the Platform, including money laundering, bonus abuse and the use of automated software.
- Responsible gaming: monitoring gaming behaviour to identify indicators of problem gambling and, where appropriate, contacting players to offer support, tools and information.
- Customer support: responding to your queries and complaints, investigating disputes, and improving our support processes based on aggregate analysis of support interactions.
- Marketing communications: where you have given your consent, sending you promotional offers, bonus notifications and platform news by SMS or email. You may withdraw this consent at any time by contacting our support team.
tbk33 does not use your personal data for automated decision-making that produces legally significant effects, nor do we build individual profiles for the purpose of targeted advertising outside of our own Platform.
4. Legal Basis for Processing
Every processing activity carried out by tbk33 is based on at least one of the following lawful grounds:
- Contract performance: processing that is necessary to perform the contract between you and tbk33 — specifically, account registration, payment processing, and game delivery.
- Legal obligation: processing required to comply with applicable law, including anti-money laundering obligations, age verification requirements, and data retention obligations.
- Legitimate interests: processing for fraud prevention, platform security and responsible gaming monitoring, where our legitimate interests in protecting the Platform and its players are not overridden by your rights.
- Consent: processing for marketing communications and optional analytics features, where you have given us specific, informed and freely given consent that you may withdraw at any time.
5. Sharing Your Information
tbk33 does not sell personal data. We share data with third parties only in the following limited circumstances:
- Payment providers: we share transaction details with bKash, Nagad, Rocket, Upay and other payment partners to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
- Game providers: game providers such as Pragmatic Play, Evolution Gaming and Spribe receive gameplay data (game ID, bet amount, outcome) necessary for game settlement and RTP verification. They do not receive your full personal profile.
- Identity verification services: KYC providers receive the identity documents and personal details necessary to verify your age and identity as required by our responsible gaming policy.
- Legal authorities: we will disclose personal data to law enforcement agencies, regulatory authorities or courts when required to do so by applicable law, or when we reasonably believe disclosure is necessary to protect the rights and safety of our players or the Platform.
All third parties with whom we share data are required to handle it in accordance with applicable data protection standards. Where tbk33 acts as a data controller, we enter into appropriate data processing agreements with service providers who process data on our behalf.
6. Data Security
tbk33 applies industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Specifically, the Platform uses 256-bit SSL (Secure Socket Layer) encryption for all data transmission between your device and our servers. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access to personal data are subject to confidentiality obligations.
Despite these measures, no data transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security; however, we are committed to promptly investigating and responding to any data security incident that may affect our players, and to notifying affected individuals as required by applicable law.
7. Your Rights Over Your Personal Data
As a player on the tbk33 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all valid requests within a reasonable timeframe.
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Right of AccessYou may request a copy of the personal data tbk33 holds about you at any time.
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Right to RectificationYou may ask us to correct any inaccurate or incomplete personal data we hold about you.
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Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply.
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Right to ObjectYou may object to processing carried out on the basis of our legitimate interests, including profiling for responsible gaming purposes, where you believe your rights override our interests.
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Right to Data PortabilityWhere processing is based on your consent or contract performance, you may request a copy of your data in a structured, commonly used, machine-readable format.
We will not charge a fee for responding to data rights requests made in good faith. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee or decline to respond, providing reasons for our decision.
8. Cookies and Tracking Technologies
The tbk33 Platform uses cookies and similar tracking technologies to operate correctly and to improve your experience. Cookies are small text files stored on your device by your browser. We use the following categories of cookies:
- Strictly necessary cookies: these are essential for the Platform to function. They enable you to log in, maintain your session, and access your account securely. These cookies cannot be disabled without breaking core Platform functionality.
- Analytical cookies: these allow us to understand how players use the Platform — which pages are most visited, how long sessions last, and where errors occur — so that we can improve performance and user experience.
- Preference cookies: these store your Platform settings (such as your preferred language) so you do not have to re-enter them on each visit.
You can control and delete cookies through your browser settings. Disabling strictly necessary cookies will affect your ability to use the Platform. For analytical and preference cookies, you may opt out at any time without affecting core functionality.
9. Data Retention
tbk33 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate operational need. Specifically: account data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering and financial record-keeping obligations. KYC verification documents are retained for a minimum of five years from the date of verification. Communication records with our support team are retained for two years.
When your data is no longer required for any lawful purpose, we will securely delete or anonymise it. Where anonymisation is used, the resulting data no longer constitutes personal data and may be retained indefinitely for aggregate statistical analysis.
10. Third-Party Services and Links
The tbk33 Platform integrates third-party services including game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt), payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and identity verification providers. These third parties operate under their own privacy policies. tbk33 is not responsible for the privacy practices of third-party service providers, and we encourage you to review the privacy policies of any third-party services you interact with.
The Platform does not contain links to external third-party websites. All navigation within tbk33 remains within the tbk33 domain. If you navigate away from the tbk33 domain independently, any data you provide to those external sites is governed solely by their own privacy policies.
11. Children's Privacy
The tbk33 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been provided by a person under 21, we will immediately delete that data and close any associated account. If you believe a person under 21 has registered on our Platform, please contact us immediately at [email protected].
12. Changes to This Privacy Policy
tbk33 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements or Platform functionality. When we make material changes, we will update the "Last Updated" date at the top of this page. Where changes are significant, we may also notify active players by SMS or in-platform notification.
Your continued use of the tbk33 Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to a revised Policy, you must cease using the Platform and may request closure of your account and deletion of your personal data, subject to any legal retention obligations.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how tbk33 handles your personal data, please contact our support team. We aim to respond to all privacy-related requests within 5 business days.
Email: [email protected]
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